Frequently Asked Questions - FAQ

Frequently Asked Questions - FAQ


  • How do I receive my download?
    • Once payment has been processes, you’ll see “processing order", then the screen turns to your download page.


    • Then click the download link, click save as "file name" (make sure you remember where you save the file to). You'll also receive an email with the download link
  • Where can I find my order history?
    • Login
    • Click on your name and your order history will appear, click on the order number to view the order


  • How do I contact customer service?
    • Please contact us via our contact page – Or email customer support at support @


  • How do I change or reset my password?
    • Click Login – click forgot my password
    • follow the instructions in the email you receive


  • What is your refund policy?
    • Our refund policy can be found here


  • What do I do if I had an issue with my order?
    • Send us a message via the contact page – link or email us at support @


  • How do I change or update my payment?
    • We do not retain payment information, just change when you check out


  • What can I do with the clipart I purchase?